South Africa may be better-known for the export of diamonds, safaris and the fast-food chain Nando’s, but it’s also the source of a pioneering model of health insurance that’s taking hold around the world. Vitality, part of the Discovery Health Group, has recruited millions of clients in the UK, the US and more recently in […]
Across the planet, every day, nurses, doctors and their colleagues wrestle with the challenge of delivering healthcare to those who most need it. Many agree that to enable improvement, we need to learn what works and support innovation. There’s wide consensus that management and business tools could help. Organisations in low-resource settings could benefit from […]
Service Design 101 Within the public service, and specifically in the healthcare field, simply being more productive and efficiant is no longer enough. In the delivery of healthcare services, there is an ever-increasing demand and need for an improved experience for all users who interact with the system. Enhancing user’s experience from both staff and […]
